Refund policy

Last Updated: September 2026

At Vibriance, we value every customer and want to provide a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund according to the guidelines below.

Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return:

  • The item must be in its original condition.
  • The product should be unused and returned with original packaging when applicable.
  • Customers must provide proof of purchase or order details.
  • Return requests must be submitted before sending any products back.

Items returned without prior approval may not be accepted.

How to Request a Return

To start a return request, please contact our customer support team:

Email: VasquezRudy961@gmail.com

Please include:

  • Order number
  • Customer name
  • Reason for the return request
  • Photos or additional details if required

Our team will review your request and provide further instructions if the return is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged during delivery, or there is an issue caused by our fulfillment process.

We recommend using a trackable shipping method when returning items, as we cannot guarantee receipt of returned packages without tracking information.

Refund Process

Once your returned item is received and reviewed, we will send a confirmation email regarding the status of your refund.

Approved refunds will be processed to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider and financial institution.

Non-Returnable Items

Certain items may not qualify for return, including:

  • Items that have been used or altered
  • Items returned without original packaging when required
  • Clearance or final sale items (if applicable)
  • Products returned outside the approved return period

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery.

Please provide your order details and supporting information so we can review the situation and assist with the next steps.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

Cancellation requests can only be considered before the order has been processed or shipped.

Contact Us

If you have any questions about returns, refunds, or your order, please contact:

Vibriance Customer Support
Email: VasquezRudy961@gmail.com

We appreciate your trust and are committed to providing reliable customer service.